At CRAVORA, we carefully inspect and securely package every product before shipping. Because our products are made using 3D printing, we want to make sure that any genuine damage or manufacturing defect is handled fairly and quickly.
1. Return Eligibility
Returns are accepted only in the following cases:
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The product arrives damaged or broken.
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The product has a manufacturing defect.
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The product is defective due to an issue that occurred during manufacturing.
We do not accept returns simply because you have changed your mind, ordered the wrong product, or no longer want the item.
2. Return Timeframe
You must report any damage or manufacturing defect within 3–5 days of receiving your order.
After this period, return or replacement requests may not be accepted, except where required by applicable law.
3. How to Request a Return
If your product arrives damaged or has a manufacturing defect, please email us at:
Email: nexusvibe99@gmail.com
Please include:
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Your Order Number
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Your Name and Contact Number
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Clear photos of the damaged/defective product
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A video showing the issue, if possible
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Photos of the original packaging, particularly if the package appears damaged
This information helps us verify the issue and process your request as quickly as possible.
4. Review & Response Time
Once we receive your email and the required photos/videos, our team will review your request.
We will provide an initial response within 24–48 hours.
After reviewing the evidence, we will confirm whether the product qualifies for a return.
5. Return Pickup
If your return request is approved, CRAVORA will arrange the return pickup from your location.
You do not need to arrange the return shipment yourself for an approved damaged or manufacturing-defect claim.
Please keep the product and its original packaging safely packed until the pickup is completed.
6. Refund Process & Timing
Once the returned product reaches us and is inspected, we will confirm the condition of the product.
After we receive and verify the returned product, we will initiate your refund.
The refund will be made to the original payment method used for the purchase.
The amount may take additional time to appear in your bank account depending on your payment provider or bank.
Refund processing time: [REFUND PROCESSING TIME]
7. Return Shipping Costs
For an approved return caused by:
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Damage during delivery, or
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A manufacturing defect,
CRAVORA will bear the return pickup/shipping cost.
Customers will not be charged for the return pickup in these cases.
8 Our Commitment
We stand behind the quality of our products. If your CRAVORA product arrives damaged or has a genuine manufacturing defect, we will work with you to resolve the issue as quickly and fairly as possible.
For any questions regarding returns or refunds:
CRAVORA
Email: nexusvibe99@gmail.com
WhatsApp: +91 97142 57330
Instagram: cravora.world